Refund Policy & Terms Of Use
Terms and Conditions of Use Agreement
- Acceptance of Agreement
By using BasicSurvivalGear.Com, you agree to the terms and conditions outlined in this Agreement. This Agreement governs your use of our website, including the purchase of survival gear, tactical equipment, prepper supplies, and outdoor essentials. If you do not agree with these terms, please refrain from using our site. We reserve the right to update this Agreement at any time without prior notice. Continued use of the site constitutes acceptance of any changes. - Usage by Minors
This site is intended for individuals aged 18 or older. Minors may only use the site with parental or guardian supervision and consent. By registering or making a purchase, you confirm that you are legally permitted to enter into a binding contract. - Copyright and Intellectual Property
All content on this site, including text, graphics, logos, and product descriptions related to survival gear, tactical equipment, and camping essentials, is protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited. - Limited Right to Use
You may view, print, or download content for personal, non-commercial use only. Any other use, including republication or resale, is prohibited without prior written consent. - Fraud and Misrepresentation
Providing false or misleading information may result in the cancellation of your account or order. We reserve the right to refuse service to anyone who violates these terms. - Indemnification
You agree to indemnify and hold Basic Survival Gearharmless from any claims, losses, or damages arising from your use of the site or violation of this Agreement. - Disclaimer of Liability
This site and its content are provided “as-is” without warranties of any kind. We are not liable for any damages resulting from your use of the site, including indirect, incidental, or consequential damages. - Third-Party Services
Our site may link to third-party merchants offering survival gear, tactical equipment, or camping supplies. We are not responsible for the content, policies, or transactions on these external sites. Use them at your own risk. - Privacy Policy
Our Privacy Policy, which outlines how we collect and use your information, is incorporated into this Agreement. Please review it to understand our practices. - Payment and Returns
All purchases are subject to our Payment and Refund Policy (outlined below). By placing an order, you agree to these terms.
Refund Policy
Last Updated: 10-17-23
- Returns and Exchanges
We want you to be completely satisfied with your purchase of survival gear, tactical equipment, or camping essentials. If you are not satisfied, you may return unused items in their original condition within 30 daysof purchase. To initiate a return, email Support@BasicSurvivalGear.Comfor a Return Merchandise Authorization (RMA) number. Include a signed letter explaining the reason for the return and your original receipt. - Return Exceptions
- Opened items may not be returned unless defective.
- Items that have been worn, used, or altered are not eligible for return or exchange.
- Restocking Fee
All returns are subject to a 20% restocking fee, deducted from your refund. Original shipping and handling fees are non-refundable. - Exchanges
If your item is in like-new condition, you may exchange it for a different size or color. Exchanges are not subject to a restocking fee, but return shipping costs are the customer’s responsibility. - Payment Methods
We accept Visa, MasterCard, American Express, and Discover. Your card will be charged at the time of purchase. If we cannot fulfill your order, a full refund will be issued. - Shipping Policy
- Orders are shipped within 72 hours (Monday–Friday, 8 AM–5 PM).
- We use USPS, UPS, and FedEx for delivery.
- Shipping rates are based on product weight and destination.
- For back-ordered items, in-stock products will ship immediately, and the remaining items will follow at no additional shipping cost.
- Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you may return the product within 30 daysfor a full refund or exchange. Items must be in their original condition and packaging.